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FAQ

The Ins And Outs of How We Do Business

  • What time will the 'Wendy Cleaned It' team arrive?
    Our cleaning crews clean homes Monday to Friday between 8AM and 5PM. We provide a timeframe for the cleaning and will make an effort to adhere to your schedule.
  • How many house cleaners can I expect?
    We typically assign 2-4 cleaners depending on the size of the job.
  • Do I have to be home during the cleaning? Can I provide a key?
    You do not need to be home. Many customers give us a key during the in-home consultation, a visit to our office or send it by certified mail. Cleaning teams lock the door and will not allow unknown people to enter your home. Keys are stored in a secure safe at the end of each day. If you elect not to provide a key and we do not have access to your home upon arrival, you may incur a lock-out charge. Note cleaning crews do not smoke, eat or drink in your home.
  • What if my regular scheduled cleaning falls on a holiday?
    We will call you to reschedule your cleaning at a convenient time. If for any reason you have to change your cleaning day and/or time, please reschedule by contacting us at 281-217-8620.
  • I’m interested in learning more. What’s next?
    Before you schedule a first cleaning, Wendy will conduct a free in-home estimate to assess and understand your house cleaning needs.
  • I have pets. What should I do?
    We love pets! If your pets are aggressive or if visitors make them nervous, please secure them prior to our arrival.
  • What if the cleaning team missed an area?
    Call us within 24 hours of your cleaning and we will re-clean the area free of charge.
  • How often do you provide service?
    We offer cleaning on a weekly, every two weeks or monthly basis. We also offer moving cleaning services and one-time cleanings for special occasions.
  • What are your rates?
    It depends on the level of clean wanted. For a free estimate contact 281-217-8620
  • Why does the initial cleaning cost more than recurring?
    It takes more time to clean your house thoroughly during the first visit to bring it up to 'Wendy Cleaned It' standards. Then, recurring services will maintain your clean home.
  • How do I pay for my cleaning service?
    Payments are made in full on the day of the cleaning. We kindly ask you to leave a check on your kitchen countertop or table. You can opt to pay by credit card (Visa, Mastercard or American Express). We require a credit card on file in case we do not receive payment on the same day as your cleaning.
  • Do I need to tip the cleaning crew?
    Our team members do not expect tips. However, if you would like to recognize exceptional work, it will be appreciated and the teams can accept them. Feel free to leave a tip in an envelope or ask us to add it to your charge.

Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

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Cancellation Policy

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Satisfaction Guarantee

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